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Customer Support

We are available Monday to Saturday between 11:00 AM - 06:00 PM

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CONTACT US

Address : SPICE CENTRE, Maruti Complex, Nilemore, Vasai-Virar, Palghar 401203
Call : +91 989 032 9546 (India)         I         +1 (276) 739-9465 (USA & Canada)
Email : info@spicecentre.in
FAQ

Frequently Asked Questions

  • What makes the spices at Spice Centre unique compared to other spice stores?
    At Spice Centre, our spices stand out due to their authentic, home-made quality that captures the essence of "Mom made spices taste." Each product is carefully crafted just like it would be in a traditional Indian kitchen, ensuring that the flavors are rich and genuine. We use only organic whole spices and employ methods that preserve their natural oils and aromas, enhancing your culinary experience. Additionally, our diverse range includes not just spices, but also pickles, flours, papad, and dry fruits, all adhering to our commitment to purity and quality. This dedication to maintaining a purely home-made quality sets us apart from other spice stores, providing you with a taste that feels like it was made in your mother's kitchen.
  • What is Spice Centre's return policy for food items?
    At Spice Centre, we take food safety and customer satisfaction very seriously. Due to our strict Food Safety Policy, we do not accept returns or take back any food items once they have been sold. This policy is in place to ensure the highest quality and safety of our products, including authentic Indian home-made spices, organic whole spices, pickles, flours, papad, and dry fruits. By adhering to these stringent guidelines, we can guarantee that the products you receive are fresh, uncontaminated, and safe for consumption. If you have any concerns about a purchase, we encourage you to contact our customer service team for assistance.
  • Can I place a customized masala order at Spice Centre, and are there any additional charges?
    Yes, you can absolutely place a customized masala order at Spice Centre. We take pride in offering a wide range of authentic Indian homemade spices, and we understand that each customer's palate is unique. To ensure your masala mix is tailored to your specific taste preferences, you can provide us with your desired spice blend details. Please note that customized orders may adhere to additional costs depending on the specific requirements and ingredients involved. Our team is committed to providing you with the best quality spices, so feel free to reach out to us with your customization needs.
  • How does Spice Centre ensure the quality of its products?
    Spice Centre maintains and keep strict eye on quality control measures to ensure the freshness and authenticity of its products.
  • Does Spice Centre offer special rates for bulk or wholesale orders?
    Yes, Spice Centre offers special discounted rates for bulk quantity and wholesale orders ranging between 3kg to 10kg. As a prominent supplier of authentic Indian homemade spices, organic whole spices, pickles, flours, papad, dry fruits, and much more, we understand the needs of our customers looking to purchase in bulk. Our special rates are designed to provide exceptional value while ensuring you receive the highest quality products. To place a bulk order or inquire about our wholesale pricing, please contact our customer service team for more details.
  • What online payment methods are available for purchases at Spice Centre?
    At Spice Centre, we strive to make your shopping experience as convenient as possible, which is why we offer a variety of online payment methods. You can complete your purchases using credit or debit cards, net banking, and major online payment platforms. We also accept UPI (Unified Payments Interface), allowing for quick and secure payments directly from your bank account. Additionally, for added convenience, you can use popular digital wallets such as Paytm, Google Pay, and PhonePe. These flexible payment options ensure that you have a seamless and hassle-free shopping experience while enjoying our range of authentic Indian homemade spices, organic whole spices, pickles, flours, papad, dry fruits, and much more.
  • What are the pickup options for orders placed at Spice Centre?
    At Spice Centre, we offer a convenient pickup service for your orders. You can pick up your authentic Indian homemade spices, organic whole spices, pickles, flours, papad, dry fruits, and more from the nearest Spice Centre store. Pickup times are scheduled between 7pm to 9pm, except on Sundays when the service is unavailable. Simply place your order online or over the phone, and select the pickup option. Our staff will prepare your items and have them ready for collection at your convenience within the specified timeframe.
  • How can I earn reward points at Spice Centre?
    Customers can earn reward points at Spice Centre by making purchases on the website. For every INR spent, customers earn a certain number of points, which can be redeemed for discounts on future purchases.
  • How can I contact Spice Centre for customer support?
    Customers can reach out to Spice Centre for customer support by sending an email to [info@spicecentre.in](mailto:info@spicecentre.in) or by filling out the contact form on the website. Additionally, there is a live chat feature available during business hours for immediate assistance.
  • What should I do if money is deducted but the order is not received from Spice Centre?
    If your money is deducted but you haven't received your order from Spice Centre, please contact our customer support team immediately. You can reach out by sending an email to [info@spicecentre.in](mailto:info@spicecentre.in) or using the live chat feature on our website for prompt assistance in resolving the issue.
  • Is Spice Centre a government registered firm that follows Food Safety Policy and complies with food licensing regulations in India?
    Spice Centre is a government registered firm that adheres to the Food Safety Policy and complies with food licensing regulations in India. Our products undergo stringent quality checks to ensure they meet the required standards, providing customers with safe and high-quality food products.
  • What are the delivery options available at Spice Centre?
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  • Does Spice Centre offer international shipping for specific orders or customers at international delivery rates?
    Spice Centre provides international shipping for specific orders or customers at international delivery rates. Customers can select the international shipping option during checkout, and the shipping cost will be calculated based on the destination and package weight. For more information on international shipping rates and delivery options, please refer to our shipping policy on the website.
  • Does Spice Centre offer seasonal offers and discounts?
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  • How does Spice Centre handle customer data and privacy?
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  • How does Spice Centre promote women empowerment in the workplace?
    Spice Centre prioritizes women staff and ensures equal respect and opportunities for growth.
  • How can I apply for a job at Spice Centre?
    To apply for a job at Spice Centre, please visit our Work With Us page on the website or contact us directly for more information on current job openings at info@spicecentre.in or whatsapp at +919890329546
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